Cass Regional Medical Center | Wellness Matters | Spring 2020

Financial strength ͸͸ We continued to see positive financial performance for the year, and with 452 days of cash on hand, Cass Regional is one of the most financially strong critical- access hospitals in the state. ͸͸ We invested nearly $2.15 million in facilities and new and replacement equipment. ͸͸ We donated $131,845 to worthy causes throughout the communities we serve. ͸͸ We provided nearly $1.38 million in charity care. We completed a Community Health Needs Assessment Provided $1.38 million in charity care Customer service ͸͸ Our patient satisfaction score, as measured by overall rating of care, doubled for our outpatient test and treatment services over the prior year. ͸͸ The Auxiliary’s Hospitality Cart provided refreshments totaling more than $2,326 to patients and visitors to make visits to the Cass Regional campus more enjoyable. ͸͸ Our Auxiliary gave our patients nearly 1,300 comfort items, including cough pillows, rice bags, walker caddy bags, lap throws, shawls and hats as part of the Helping Hands Project. The items were made and donated by several groups and individuals from the region. Cass Regional Medical Center key operating statistics 2019 2017 2018 2019 Admissions 2,586 2,432 2,440 Outpatient visits 21,839 21,406 22,352 Emergency Department visits 14,032 13,607 12,747 Family Practice Clinic/ General Surgery Clinic visits 55,033 57,338 54,848 Balance sheet (consolidated with Cass Regional Medical Center Foundation and Cass Medical Center Improvement Corporation) 2017 2018 2019* Assets $124,528,072 $127,539,263 $131,152,374 Liabilities $45,477,305 $41,399,322 $39,003,478 Fund balance $79,050,767 $86,139,941 $92,148,896 2019 County maintenance tax appropriation received $2,133,098* Bad debt expense $14,045,245* Charity care $1,377,452* Total 2019 charity care and bad debt expense $15,422,697* $2.15 million Invested nearly in facilities and new and replacement equipment *unaudited figures Payer mix Medicare and MCR HMO: 51.71% Self-Pay: 7.62% Medicaid and MCD HMO: 9.03% Other: 3.24% HMO/PPO: 28.40% 28 + 52 + 8 + 9 + 3 + L 6 cassregional.org | 816-380-3474