Cass Regional Medical Center | Wellness Matters | Spring 2019

Wellness Matters | Spring 2019 5 w w For the second year in a row, we were named a recipient of the Healthgrades Patient Safety Excellence Award™, a designation that recognizes superior performance by hospitals in preventing the occurrence of serious, potentially avoidable complications for patients during hospital stays. The distinction placed Cass Regional among the top quartile of all acute care hospitals reporting patient safety data as evaluated by Healthgrades, the leading online resource for comprehensive information about physicians and hospitals. Cass Regional was among just eight Missouri hospitals to receive this recognition. w w We were recognized by the National Organization of State Offices of Rural Health for overall quality, performing in the top quartile among all rural hospitals in the nation. w w We attained certification as an Acute Stroke Ready Hospital from The Joint Commission. w w We launched the new ambulatory module of our electronic health record within our previously paper-based specialty clinics. This project is a significant step in our journey toward having a single integrated medical record that will be accessible across the entire organization (inpatient, outpatient, Emergency Department and clinics). w w The board of trustees adopted a Harm Index, which measures actual and potential harmful events that occur within the organization and targets reduction of these harms over time until a zero defect rate is achieved. WANT TO LEARN MORE? Call 816-380-5888, ext. 4650 , during regular business hours, Monday through Friday, or email questions@cassregional.org . QUALITY CUSTOMER SERVICE w w Our patient satisfaction scores improved in Inpatient, Emergency Department, Ambulatory Surgery, and Medical Practice over the prior year. At the end of 2018, our Inpatient and Emergency Department patient satisfaction ranked in the top 25 percent nationally on “overall rating of care.” w w Our physician satisfaction improved, and our doctors ranked Cass Regional in the top quartile of all facilities on the questions “Quality of Care Provided” and “A Great Place to Practice Medicine.” w w The Auxiliary’s Hospitality Cart provided refreshments totaling more than $2,850 to patients and visitors to make visits to the Cass Regional campus more enjoyable. w w Our Auxiliary gave our patients 1,615 comfort items, including cough pillows, rice bags, walker caddy bags, lap throws, shawls and hats, as part of the Helping Hands Project. The items were made and donated by several groups and individuals from the region. w w Our Marketing department earned “Best PR/Marketing Project for a Small Rural Hospital” at the Missouri Association for Healthcare Public Relations and Marketing (MAHPRM) Show-Me Excellence Awards. Cass Regional was recognized with a first place award for its brand anthem video.