2021 ort Quality •We continued to show strong performance in the Centers for Medicare & Medicaid Services’ star quality rating system, which evaluates a hospital’s overall performance on inpatient satisfaction, patient safety, outcomes of care, readmissions and efficiency measures. Cass Regional received four out of five stars for satisfaction and three out of five stars for quality. •Through efforts across the organization, we achieved our goal to reduce our Harm Index score by 27% over the prior year, with a goal of getting to zero over time. • We added equipment and infrastructure to address safety during the pandemic, including doubling our isolation room capacity and purchasing equipment to provide rapid COVID-19 testing in our family medicine clinics. • We tested 12,372 individuals for COVID-19 in 2021, with 1,476 (11.9%) coming back positive. • During the third and fourth quarters of the year, Cass Regional saw a significant increase in the number of individuals who were admitted for COVID-19 or COVID-19 complications. This patient population made up nearly half of our total bed census during the month of December. Customer Service •As measured by overall rating of care, our patient satisfaction scores and percentile rankings against national benchmarks improved in two of five surveys over the prior year. Areas surveyed include the inpatient units, emergency department, outpatient surgery, outpatient services (test and treatment) and medical practices (including our family medicine and specialist clinics). •We continued to have strong physician engagement scores, placing Cass Regional among the top 25% of facilities that participated in the survey on the question of “being a great place to practice medicine.” Provided nearly $20,000 in assistance to 121 patients through the Patient Assistance Fund Wellness Matters | Spring 2022 5
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